Shipping Policy

Last Updated: June 2026

Thank you for shopping with Turf Equipment Solutions.

Shipping Locations

We ship Australia-wide from Victoria.

For large equipment or bulky items, shipping may be arranged through specialist freight carriers.

Processing Times

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, processing times may be extended.

Shipping Timeframes

Estimated delivery times:

  • Victoria: 1–5 business days
  • NSW, SA, ACT: 2–7 business days
  • QLD, WA, NT, TAS: 3–10 business days

Delivery timeframes are estimates only and may vary depending on carrier delays, weather events and regional locations.

Freight Charges

Shipping costs are calculated at checkout where applicable.

Some large, heavy or oversized products may require a custom freight quote.

Customers will be contacted prior to dispatch if additional freight charges apply.

Large Equipment Deliveries

Products such as:

  • Topdressers
  • Scarifiers
  • Aerators
  • Cylinder mowers
  • Turf maintenance equipment

may be delivered via freight carriers and may require assistance unloading upon arrival.

Customers are responsible for ensuring suitable access for delivery vehicles.

Order Tracking

Tracking information will be provided where available once an order has been dispatched.

Delivery Issues

If your order arrives damaged:

  1. Take photographs immediately.
  2. Notify Turf Equipment Solutions within 48 hours of delivery.
  3. Retain all packaging materials where possible.

We will work with the freight provider to resolve the issue promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Additional freight charges resulting from incorrect information may be payable by the customer.

Lost Parcels

If a parcel is believed to be lost in transit, please contact us and we will investigate with the carrier.

Contact Us

Turf Equipment Solutions
Phone: 0409 025 995
Email: sales@turfequipmentsolutions.com.au

Modewarre, Victoria, Australia